The new standard for Field Service
Empower your service agents with all the customer data they need, provide your field service engineers with essential information and a wealth of knowledge while optimizing their schedules, and ensure that even service appointments result in a positive customer experience: Salesforce Field Service Lightning makes it possible.
Predictive maintenance becomes the new standard: a combination of AI and smart sensors, integrated in your key assets. The installations monitor themselves, and take action before you even realize maintenance is needed. The result: less outage, less production stops, decreasing maintenance costs and higher revenues.
But it doesn’t stop there. When combining a single customer view, a connected workforce and connected assets, you have all the ingredients needed to dramatically transform your Field Service organization.
Field Service Lightning (FSL) one of the more recent, nevertheless very powerful solutions in the Salesforce suite that allows for optimised Service Resource planning and dispatching as well as digital support for your Service Engineers on the road. FSL can be used as an add-on to your current Service Cloud deployment bringing your Human-Centric Service approach to your customers’ home or as a separate tool.
Not just for hard hats
Although the topic Field Service might bring to mind mostly engineering use cases, Field Service Lightning is flexible to be used for different types of Service Resources (those that travel, those that don’t, those that work together and those that are a non-human resource) as well as different domains. For example, we have rolled out Field Service Lightning at one of our customers to optimise their scheduling of Account Managers in the field which allowed them to schedule 10% more Account Managers with 40% less FTE.
Complete mobile freedom
Field Service Lightning comes with its own dedicated iOS & Android which is fully offline-enabled and acts as the ideal assistant on the road. Besides it’s core functionalities that include easy access to your schedule, travel times and knowledge articles it is easily extended by leveraging Salesforce Platform functionalities like Lightning Flow.
Easy scheduling optimisation
Field Service Lightning brings state-of-the-art schedule optimisation to the table that leverages Artificial Intelligence to automatically optimise your schedule based on your objectives: Ranging from reducing overtime to taking care of as many Service Appointments in a day as possible.
Let’s discuss Field Service Lightning?
Are you ready to digitally enable your mobile workforce? Contact Stef van den Oever now to discuss your specific situation over a cup of coffee. We’re happy to help!