25-08-17

We’re happy to give you another update on the Salesforce Winter ’18 release on new features and improvements to the different Salesforce clouds. This blog highlights the improvements in the Salesforce Community Cloud and App Cloud. If you’re interested in new features of the Service Cloud and Sales Cloud, you can read our previous blog.

What’s new in the Community Cloud?

By Niek Bachman

Customer Account Portal Template

With the new Winter ’18 release around the corner, Salesforce released a new Community template, which is the Customer Account Portal template. It has a lot of the features we already know, but the styling that has been done is actually great for User Experience. Very clean and easy to navigate and it seems it will make less use of standard Salesforce LE pages.

Building templates

This is already very impressive, but we finally get to build our own templates from scratch as well now. It seems there will still be quite a bit of developer skills needed there, but I hope that at some point in the feature, this will lead to a fully customizable template for non-developers. And this is a huge first step!

Customizable pages for different audiences

You can now actually brand your community, specifically targeted to some of your customers for example, but you no longer have to build separate (sub)pages for this anymore!

Salesforce Files

We can finally share files with both internal and external people as well, with a lot of extra features added to it! That’s more than enough said, go check it out!

Improving performance

One of the things I’ve always disliked a little bit so far, is the speed of browsing through communities. With the improved CDN functionality (beta) and Browser Caching, this hopefully will be a thing of the past.

Styling & components

A lot of other things have been updated with the community as well, so if you’re running a or multiple communities, you should really start reading up on the release notes as they will impact you a lot I’m sure! For example: running flows, having a library component, use paths on most of your objects, a member profile component, feed streams and lots more! Last but certainly not least, you can finally manage your users in Lightning Experience.

What’s new in the App Cloud?

by Rogier Maaten

The Salesforce Winter’18 release brings a lot of interesting new features and improvements to App Cloud. The updates I like best are mostly about Lightning Experience and Lightning App Builder.

Salesforce has done a look & feel update to Lightning Experience, which makes a lot of sense to me. Information density, legibility, contrast and use of colors have been improved. I like the fact that there is less white space on Lightning record pages, so a user needs less scrolling. The new Related list quick actions on Lightning record pages helps there as well, where a user can hover over the related list component on top of a record page and even perform actions right away!

A cool and simple new feature for admins is the option to clone a Lightning page. No longer do you need to recreate similar pages while experimenting on the best design. In the Lightning App Builder there is also a brand new feature: Dynamic Lightning pages. With this feature, page components (standard, custom or even AppExchange components) are visible only when defined filter conditions are satisfied. Now you can show for instance a rich text component or a related list component only for Cases that have a specific status or Opportunities with an amount above a threshold. And you can do that declaratively!

Winter ’18 release brings a new field type (still in beta): Time. While both Date and Date-Time have been around forever, Time is the latest addition. A Time field is just like a Date-Time field, but without a date. Use cases for this new field type can be: storing preferred contact hours for an Account, and setting limits for project management apps.

 

That’s about it! Have fun exploring these new features from the Salesforce Winter ’18 release! Also read our previous blog on new features in the Service Cloud and Sales Cloud. If have any questions or would like some advice concerning certain topics, feel free to contact Niek Bachman or Rogier Maaten.

More to learn

Interested in learning even more? We’re offering a comprehensive and hands-on Salesforce Administration & Design Thinking Essentials course, that ensures your success with your existing Salesforce implementation. This course is uniquely designed to include Design Thinking methodology that will help the participant develop a problem-solving mindset. Download more information on our courses below.