Manufacturing, High Tech and Consumer Products
The 4th industrial revolution is changing the industry. Whether you are in Manufacturing, High Tech or Consumer Products: the disruption is there. New technology is enabling you to open up new channels for sales and to expand your customer base. Through connected assets and products, a new era in service and solutions is there, moving away quickly from the product focus you have been building on for the last decades.
Now, it’s all about the customer: Customer Centricity is the new standard. In parallel, your customer is demanding tailor-made solutions and 24/7 personalized services, which presents you with a world full of opportunities and challenges.
Creating a Customer 360 view is the basis for everything. It is essential to work as one single organization, without silos, to serve your customers. Nextview can assist you in moving from a product based to a customer oriented organization, leveraging the power of the Salesforce platform while using the Design Thinking methodology. This is the mandatory foundation and will allow you to bring all your data together in one single platform with one view on your customer.
Personalized Customer Services
In the 4th industrial revolution, the product is no longer at the center. Nowadays, it is more about services, and even more about solutions. Customer service has moved from being a cost center to a profit center and is a crucial element in your customer’s journey. After all, a satisfied customer is a returning customer, which will lead to higher customer satisfaction as well as higher recurring revenues.
Offering extensive self-service possibilities, automated chatbots and highly personalized services via different (mobile) channels helps you to meet this demand. Salesforce Service Cloud is the solution which includes all these functionalities, and which Nextview has successfully implemented for clients like Heijmans, LeasePlan and Swiss Sense.
The new standard for Field Service
The world is connected. Especially for Manufacturing and High Tech there is a world of possibilities opening up in connecting products or assets.
Predictive maintenance becomes the new standard: a combination of AI and smart sensors, integrated in your key assets. The installations monitor themselves, and take action before you even realize maintenance is needed. The result: less outage, less production stops, decreasing maintenance costs and higher revenues.
But it doesn’t stop there. When combining a single customer view, a connected workforce and connected assets, you have all the ingredients needed to dramatically transform your Field Service organization.
Empower your service agents with all the customer data they need, provide your field service engineers with essential information and a wealth of knowledge while optimizing their schedules, and ensure that even service appointments result in a positive customer experience: Salesforce Field Service Lightning makes it possible. Organizations like Guidion, Pentair and MCFE have trusted Nextview with Field Service Lightning roll-outs and have seen immediate results.
The state of your Field Service organization
Are you curious what the state of your Field Service organization is? With our Field Service maturity model we enable you to map the state of your organization on the different dimensions. It also helps you to define your next development steps and provides you with several key insights.
Contact our Industry Lead Dico Timmerman now by e-mail or by phone on +31 (0)6 2883 5033 to make an appointment. We’re looking forward to meet you and to provide you with a free consultation – and a good cup of coffee!